Question 1

Who is Canada Glove Supply?

Accepted Answer

Canada Glove Supply is a Health Canada-licensed distributor of personal protective equipment (PPE) based in Toronto, Ontario. We were founded on the principle that frontline workers should not have to decide between affordability and quality when selecting PPE. This belief has driven our sourcing decisions from the beginning, and has allowed us to provide Canadian frontline workers with top-of-the-line products at affordable prices.

Question 2

How can I get in contact with you?

Accepted Answer

If you’re a member of the media, please contact sales@canadaglovesupply.com  If you’re looking to purchase in bulk, please fill out our bulk order form. If you have an issue with your order/product, please contact our customer support team here.

Question 3

What payment methods do you accept?

Accepted Answer

We are happy to offer multiple payment options, including Amex, Apple Pay, Google Pay, PayPal, Mastercard, and Visa.

Question 4

Do you offer free next-day delivery?

Accepted Answer

We offer free next-day delivery on all small orders within the Metropolitan Toronto Area. East York Etobicoke North York Scarborough Toronto York  For businesses who have ordered 1 case of gloves or more, please see below.

Question 5

What is your delivery schedule for large orders (1000 gloves or more) within Toronto?

Accepted Answer

Please allow 3 - 5 business days for case orders to arrive. GTA businesses can expect orders to arrive as scheduled below.   Mondays - Etobicoke, York, Old Toronto, East York Tuesdays - North York, Vaughan, Richmond Hill  Wednesdays - Scarborough, Markham

Question 6

What can I do if my package is delayed?

Accepted Answer

All orders fulfilled by our team will receive a tracking number with Canada Post. Once your order has left our facility, your best option is to follow up with Canada Post directly for any further updates on your package. Our team is not currently able to expedite package delays due to COVID-19.

Question 7

When will my order ship (for customers outside of Ontario).

Accepted Answer

If ordering from outside of Ontario, you can expect to receive your shipment within 3 - 4 business days.    Once an order is placed through our website, you'll receive a shipment notification when the order is sent out as well as a tracking number to follow the package with Canada Post.

Question 8

What can I do if I receive the wrong order or my order is incorrect?

Accepted Answer

If you've received the wrong order, our customer support team will make it right. Please connect with a member of our team by filling out our customer support form here.

Question 9

What is your return policy?

Accepted Answer

Due to the nature of the product, all purchases of The Canadian Shield are final sale. For defects, warranties and replacements, please contact us.

Question 10

What can I do if I’ve entered my address incorrectly?

Accepted Answer

All orders fulfilled by our team will receive a tracking number with Canada Post. If you have not yet received a shipment notification, please contact our team directly to update the address on your order. Once your order has left our facility and is en-route via Canada Post, your best option is to follow up with Canada Post directly to re-route your package to the correct address.

Question 11

Do you offer local curb-side pick-up?

Accepted Answer

We do not offer any sort of local curb-side pick-up or walk-in options. This is simply to ensure the safety of our employees and the security of our facility. We do, however, offer flat rate shipping anywhere in Canada.

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